Ordering, Delivery & Trade FAQs
Quick answers about ordering from CRS Supplies & Services Ltd. If your question is not covered, call 01785 305079, WhatsApp 07983 324017 or email parts@crssupplies.co.uk.
Can I buy products online?
Yes. Products showing an active price and Add to cart button can be ordered through the secure Shopify checkout. Delivery choices, taxes and the final order total are shown before payment.
What does “Available to order” mean?
The item is supplied against demand rather than held as physical CRS stock. Supplier availability and lead time can change, so contact us before ordering when a fixed delivery date is essential.
Which products are physically in stock?
Stock status is shown on each product page. CRS only counts stock physically held at our own location; supplier stock is not presented as CRS inventory.
Where do you deliver?
Online delivery is currently available to eligible addresses in England, Scotland and Wales. It is not currently available to Northern Ireland, the Channel Islands, the Isle of Man or international destinations. Rates and services depend on the products and delivery address. See our Great Britain delivery information for details.
Can you help with an urgent requirement?
Yes. Contact us before ordering so we can confirm availability and timing. Same-day, timed and dedicated transport is quotation-only.
How do I request a part that is not listed?
Use our part and quotation request. Send a clear photo, part number, filter code or equipment model, plus dimensions, quantity, postcode and required date.
Can you source Caterpillar, Fleetguard or Sealey items?
We can check selected Caterpillar, Fleetguard, Sealey and other manufacturer references on request. Availability, specification and lead time are confirmed with the quotation. Brand names are used only to identify the requested application.
Do you offer trade accounts?
Yes, subject to approval. Visit CRS Trade Accounts for the information we need and the support available to repeat business customers.
What if I order the wrong item?
Check dimensions, voltage, fitting, specification and product variant before ordering. If you are unsure, contact us first. Returns and cancellations are handled under the store refund policy and any statutory rights that apply.